Payments & Withdrawals

Overview

Slotgems Payments & Withdrawals governs all deposits and withdrawals on the platform. Transactions are conducted through approved payment channels, subject to identity verification, anti-money laundering controls, and age restrictions. Funds are returned to the original funding source where feasible, and payments may be delayed or suspended to comply with regulatory requirements or to investigate suspicious activity. By funding or withdrawing from your account, you acknowledge and accept these controls in accordance with Slotgems terms and conditions.

Accepted payment methods

• Card payments (Visa, Mastercard)
• Bank transfers
• Electronic wallets and other approved digital payment channels

Deposit limits

For every deposit, the minimum amount is €25. The maximum per transaction is €5,000 for the majority of payment methods; some channels or jurisdictions may impose different caps, which will be shown during the deposit flow in your account.

Withdrawal limits

The minimum withdrawal request is €25. The standard maximum per withdrawal is €5,000, with potential variations by method or regulatory jurisdiction. Withdrawals are subject to verification and may be paused or refused if compliance checks identify risk or inconsistencies with account activity.

Verification and compliance (KYC/AML)

Slotgems conducts identity verification and AML screening prior to facilitating withdrawals and, when required, deposits. Players must provide documentation that may include government-issued photo ID and proof of address. Additional checks may be triggered by account activity, country of residence, or regulatory obligations. All documents are handled in accordance with Slotgems privacy and data protection policies.

Processing and timing

Deposits are credited to the gaming balance after successful processing by the payment provider. Withdrawals are processed following completion of required verifications and compliance checks. Slotgems may delay or suspend payments to comply with legal, regulatory, or security requirements or to prevent fraud.

Security and privacy

Payment data is protected using industry-standard encryption and stored in compliance with applicable data protection laws. Personal information is used solely for payment processing, identity verification, and regulatory compliance.

Regional and currency considerations

Payments are conducted in EUR unless otherwise stated on the user’s account. Some payment methods or regions may require currency conversion, additional verification, or longer processing times due to local banking arrangements.

Fees and disclosures

Any charges imposed by payment providers will be disclosed before confirmation. Slotgems itself does not apply hidden charges beyond those described for the selected payment method. Details of any applicable fees are presented during the payment flow.

Disputes and compliance

For payment-related disputes, players may initiate the Disputes process described in the Terms and Conditions. Slotgems will investigate, communicate findings, and render a determination in accordance with applicable law and policy documents.

Responsible gaming and support

Slotgems prohibits participation by individuals under the legal age. The platform provides responsible gaming tools, including self-exclusion, spend limits, and access to support resources. For assistance with payments, contact Slotgems support through the designated help channels.