Privacy & Management of Personal Data

Scope and data controller

Slotgems is operated by a licensed operator registered in Curaçao. The operator acts as the data controller for all Personal Data collected in connection with the Slotgems website and its services. The Data Protection Officer is available to address concerns through the official support channels within the platform. This Privacy Policy governs how Personal Data is collected, used, stored and disclosed when you interact with Slotgems.

What personal data we collect

• Identifying information you provide during account creation or verification, such as name, date of birth and contact details.
• Account and usage data, including username, login history, device identifiers, IP address, browser and language settings, and activity logs.
• Financial information and transaction history, including payment methods, billing addresses and records of deposits, withdrawals and transfers.
• Identity and address verification documents as required for Know Your Customer and anti fraud controls.
• Information about how you use the platform, including game preferences, promotional offers engaged with and customer support communications.
• Non personal identifiers and aggregated analytics data derived from your use of the platform.

How we use your information and our bases for processing

• To provide the products and services you request and to operate your account, including processing bets and payments (contractual necessity).
• To comply with legal and regulatory obligations, including anti money laundering and financial oversight (legal obligation).
• To protect the integrity of the platform, detect fraud and prevent prohibited conduct (legitimate interests).
• To monitor and improve platform performance and user experience (legitimate interests).
• To provide marketing communications where you have consented or where otherwise permitted by law (consent / legitimate interests, where applicable).

Cookies and similar technologies

Slotgems uses cookies and related technologies to ensure the platform functions correctly, remember preferences and understand usage patterns. Details are described in the Cookie Policy, which explains how to manage or withdraw consent to cookies.

Marketing communications

We may send promotional information about Slotgems products and services by email, push notification or other channels when you have consented or as otherwise permitted by law. You may withdraw consent or adjust marketing preferences at any time through account settings or by contacting support through the platform. We do not sell your Personal Data to third parties for marketing purposes.

Sharing your personal data

• With service providers and contractors who perform tasks on our behalf, including payment processing, fraud prevention, customer support, game content delivery and analytics.
• To comply with legal or regulatory obligations, or to protect the rights, property or safety of Slotgems, its users or others.
• If you are suspected of cheating or violating the platform rules, information may be shared with appropriate authorities or partners as needed for enforcement and protection.
• Within the Slotgems corporate group and with business partners where necessary to deliver services or promotions.
• In the event of a corporate transaction such as a merger or sale, your Personal Data may be transferred to the acquiring entity, subject to appropriate safeguards.

International transfers and safeguards

Slotgems may transfer Personal Data to countries outside your residence or outside the European Economic Area. Such transfers are subject to appropriate safeguards, including standard contractual clauses or other legally recognized protections, to ensure an equivalent level of data protection.

Data retention

We retain Personal Data for as long as necessary to provide the services and for legal and regulatory purposes. In relation to anti money laundering and financial oversight, Personal Data gathered during the registration and operative period of a Player Account may be retained for a minimum of five years from the date of the last transaction or account closure. After the retention period, data may be securely anonymized or deleted, unless a longer retention is required by law.

Security of your data

We implement technical and organizational measures to protect Personal Data, including encryption and access controls. Data is stored in secure environments with layered protections and is accessible only to personnel who require it to perform their duties. Where available, Player Accounts may be protected by two factor authentication to reduce the risk of unauthorized access.

Your rights as a data subject

• Right of access: You may request a copy of the Personal Data we hold about you, subject to verification procedures.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of data where there is no compelling legal reason to retain it, subject to applicable statutory obligations.
• Right to restrict processing: You may request that processing be restricted in specific circumstances.
• Right to data portability: You may request a portable copy of your data in a structured, commonly used format where applicable.
• Right to object: You may object to processing based on legitimate interests or direct marketing, subject to overriding legitimate grounds for processing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing based on prior consent.

Requests should be submitted via the platform’s in site support channel. We will respond within one month, with possible extensions for complex requests. If a request is unusually complex, we will inform you of the expected timeline and any applicable costs where permitted by law.

Data protection officer and contact points

For questions about this Policy or to exercise your rights, contact the Slotgems support team through the platform. You may also inquire about data protection practices with the competent data protection authority in your jurisdiction.

Minors and responsible gaming

Slotgems does not permit participation by individuals under the age of 18. We perform age verification and provide self exclusion and cooling off options to support responsible gaming. Any attempt to evade age verification will be investigated and may result in account closure and disciplinary action.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the platform. Continued use of Slotgems services after a policy update constitutes acceptance of the revised terms.

Automated decision making

We may use automated systems to verify identity, assess risk and detect fraud. Where such processing may produce legally or similarly significant effects, we provide suitable safeguards and options to obtain human review where available.

Summary of how to exercise rights and lodge concerns

To exercise rights or raise concerns about how your Personal Data is handled, use the in platform support tools or contact the data protection channel within Slotgems. If you believe your privacy rights have been violated, you may lodge a complaint with the appropriate data protection authority in your jurisdiction.